BHP Billiton Shared Services Centres perform leveraged, transactional activities at central locations, allowing our diverse businesses around the world to benefit from cost and time efficiencies. The Kuala Lumpur centre will function predominantly as a transactional back-office facility for BHP Billiton's global operations providing HR and Financial Services, running on SAP. The aim of this new centre is to be world class through offering the right people outstanding development opportunities.
As a global employer, our employees are exposed to opportunities in BHP Billiton worldwide - cross function mobility, extensive learning and development programs and many more.
1. Administrator Customer Support
Work Place: Kuala Lumpur
Responsibilities:
•Providing quality phone or email support to our customers' Payment Service related queries
•Answering incoming calls and emails.
•Logging, troubleshooting and escalating calls and emails as appropriate.
•Document customer problem information, recommendations, and resolution details.
•Ensure telephone queue coverage meets KPI's.
•Undertake Payment related processing when required
•Achieve and maintain targeted call statistics such as number of calls answered, closed, or resolved, along with other established team goals.
•Complete documentation of customer problem report in preparation for escalation.
•Contribute content to the Payment Services Customer Support team knowledge base.
•Promote a team environment by assisting and contributing to colleagues whenever necessary.
•Document and update processes and procedures.
•Follow procedures and standards.
•Comply with the OHS policies and procedures and care for the health and safety of self, team members and staff of BHP Billiton & participate in safety meeting and monthly safety inspections as and when required
•Identifying process improvement opportunities
•Comply with Risk Management protocols - following procedures and standards, reporting control issues and participate in control self-assessment teams.
Requirements:
The successful candidate should possess:
•A Degree/ Diploma in related disciplines with relevant years of experience in Payment Processing & Customer support will be an added advantage
•Attention to detail, good analytical and problem solving capabilities
•Drive to achieve results driven and deliver on goals
•Skills in Microsoft Office Suite and ERP system, ideally SAP
•Strong customer orientation, possesses good communication skills and interpersonal abilities to build effective relationships with internal customers across functions and geographical locations
To be considered for the above opportunity with BHP Billiton, please upload a copy of your CV and cover letter online at http://jobs.bhpbilliton.com by responding to the Job Number 726060 before 30th May 2011.
Local terms and conditions will apply
Closing Date : 30 Mei 2011
As a global employer, our employees are exposed to opportunities in BHP Billiton worldwide - cross function mobility, extensive learning and development programs and many more.
1. Administrator Customer Support
Work Place: Kuala Lumpur
Responsibilities:
•Providing quality phone or email support to our customers' Payment Service related queries
•Answering incoming calls and emails.
•Logging, troubleshooting and escalating calls and emails as appropriate.
•Document customer problem information, recommendations, and resolution details.
•Ensure telephone queue coverage meets KPI's.
•Undertake Payment related processing when required
•Achieve and maintain targeted call statistics such as number of calls answered, closed, or resolved, along with other established team goals.
•Complete documentation of customer problem report in preparation for escalation.
•Contribute content to the Payment Services Customer Support team knowledge base.
•Promote a team environment by assisting and contributing to colleagues whenever necessary.
•Document and update processes and procedures.
•Follow procedures and standards.
•Comply with the OHS policies and procedures and care for the health and safety of self, team members and staff of BHP Billiton & participate in safety meeting and monthly safety inspections as and when required
•Identifying process improvement opportunities
•Comply with Risk Management protocols - following procedures and standards, reporting control issues and participate in control self-assessment teams.
Requirements:
The successful candidate should possess:
•A Degree/ Diploma in related disciplines with relevant years of experience in Payment Processing & Customer support will be an added advantage
•Attention to detail, good analytical and problem solving capabilities
•Drive to achieve results driven and deliver on goals
•Skills in Microsoft Office Suite and ERP system, ideally SAP
•Strong customer orientation, possesses good communication skills and interpersonal abilities to build effective relationships with internal customers across functions and geographical locations
To be considered for the above opportunity with BHP Billiton, please upload a copy of your CV and cover letter online at http://jobs.bhpbilliton.com by responding to the Job Number 726060 before 30th May 2011.
Local terms and conditions will apply
Closing Date : 30 Mei 2011
