Jawatan Kosong Tune Talk

Tuesday, January 11, 2011

Jawatan Kosong Tune Talk

1. Customer Care Ambassador

Responsibilities:
* Provide assistance via inbound calls - troubleshooting and queries
* Provide assistance on LiveChat supports
* Follow up call on Customer's Emails
* Provide support to Dealers - troubleshooting and queries
* Follow up with customer's support requests through Web or SelfCare in a timely manner from general inquiry to technical assistance
* Escalate the customer's issues to higher level or respective department whenever necessary
* Data Entry when necessary

Requirements:
* Required language(s): English, Bahasa Malaysia
* Proficiency in Chinese languages is an added advantage
* At least 1 year(s) of working experience in the related field is required for this position
* Applicants must be willing to work in Petaling Jaya
* Applicants should be Malaysian citizens or hold relevant residence status
* Preferably Junior Executives specializing in Customer Service or equivalent
* Typing speed : Minimum 30 wpm
* Must be able to work shifts, Mondays to Sundays

Contact
Send your CV to edmond.panirselvam@tunetalk.com . Shortlisted candidates will be contacted for an interview.

Closing Date: 15 January 2011

Interview Preparation

Your research for the job interview preparation should give you a better insight on:

• The Job Description.

• What business the organisation is in.

• Hiring process procedures.

• Early experiences on the job.

• Corporate culture.

• General Organisational Structure.

• History.

• Career paths.

• What to wear for a job interview.

• General knowledge about current state of industry.

• Protocols before and after the interview.

• The location of the interview.

• Size of organization.

• Number of employees.

• How long has the company being operating.

• Are there any subsidiary companies involved in this company.

• Who are the major competitors of this company.

• Who is the direct supervisor.

• Information on your direct supervisor.

Interview Tips

Great interviews arise from careful groundwork. You can ace your next interview if you:

1. Enter into a state of relaxed concentration.

2. Act spontaneous, but be well prepared.

3. Set goals for the interview.

4. Know the question behind the question.

5. Follow up with an effective "thank you" letter.

6. Consider the interviewer's agenda.

7. Expect to answer the question, "Tell me about yourself." This is a pet question of prepared and even unprepared interviewers.

8. Watch those nonverbal clues. Experts estimate that words expressonly 30% to 35% of what people actually communicate; facial expressions and body movements and actions convey the rest.

9. Be smart about money questions. Don't fall into the trap of telling the interviewer your financial expectations.

10. Don't hang out your dirty laundry. Be careful not to bare your soul and tell tales that are inappropriate or beyond the scope of the interview.

Jobs Interview Tips

•Do not smoke, chew gum, or eat garlic beforehand.

•Wear suitable interview clothes.

•Take copies of your CV with you.

•Arrive on time for your job interview.

•Any applications handed before the interview begins, are to be filled in as accurately as possible, make sure they match the information in your Cv and Cover Letter.

•Always greet the interviewer by his/her last name and try to pronounce it correctly.

•Have a good firm handshake. Jawatan Kosong 2014

•Look alert and interested. Scan the room once and then keep your eyes on the interviewer.

•Wait until you are offered a chair before you sit down.

•Stress your achievements. Kerja Kosong 2014

•Always conduct yourself professionally and if something beyond your control occurs, show a sense of humor.

•Be enthusiastic and show it in your replies and body language.

•Answer the interview question by more than a simple yes or no but try not to go over the 60 second limit. Jawatan Kosong Kerajaan 2020.

•Avoid at all cost complaining about your current or former employer in your job interview.

•Do not answer questions about politics or religion if the job is completely unrelated.

•Do not raise salary discussions on your first interview - this is usually done on the second interview. Make sure you do your wage research before hand. Kerja Kosong Kerajaan 2020 2021.